terms of service

When booking a consultation with Little Sleep Coach, the Client agrees to these Terms of Service:
"Little Sleep Coach" is the trading name of Little Sleep Coach Limited.  In these Terms of Service 'we', 'us' and 'our' refers to "Little Sleep Coach".

general

When booking a consultation with Little Sleep Coach, the Client agrees to these Terms of Service:
"Little Sleep Coach" is the trading name of Little Sleep Coach Limited.  In these Terms of Service 'we', 'us' and 'our' refers to "Little Sleep Coach".

  • The Client understands the safety guidelines on co-sleeping and agrees to follow safe sleep practices in line with SUDI recommendations. 
    Please click here to read more

  • The Client will disclose any medical conditions that their child has to Little Sleep Coach.

  • The Client will not disclose any of the information they receive from Little Sleep Coach to a third party, without Little Sleep Coach’s prior permission.

  • In order to operate as a close contact business (for Home Consultations), MOH requires all household members over the age of 12 to be double vaccinated with vaccine passports able to be sited. Deb is double vaccinated against Covid 19. A video consultation is a great alternative if need be. Please contact Deb for any questions or clarification around this.

When booking a consultation with Little Sleep Coach, the Client agrees to these Terms of Service:
"Little Sleep Coach" is the trading name of Little Sleep Coach Limited.  In these Terms of Service 'we', 'us' and 'our' refers to "Little Sleep Coach".

  • Full payment of your selected package or service is required prior to the consultation starting. Your consultation date is confirmed once payment has been made.

  • A sleep plan will not be issued or a consultation will not take place with outstanding invoices remaining.

  • Little Sleep Coach reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

  • Any outstanding debt to Little Sleep Coach will be referred to debt collection agencies.

  • Payment plans can be arranged at the discretion of Little Sleep Coach. Contact Deb directly to discuss this prior to booking.

payment

travel and international bookings

  • International bookings may incur an additional $5.00 booking fee.

  • Travel costs for Home Consultations - 72c per km. Deb is based in Riccarton, your travel cost will be 72c/km from Riccarton to your home (return journey).

  • Cancellations made more than 4 days prior to a consultation will receive a full refund.

  • Cancellations made less than 48 hours prior to a consultation will receive a 50% refund.

  • If cancellation of a personalised sleep plan package is made following a full sleep consultation where the sleep plan has been received, 25% of the package may be refunded (at the discretion of Little Sleep Coach).

  • If you have booked an online consultation then fail to provide payment or complete the questionnaire within the time frame requested, your booking will automatically be cancelled. Rebooking will be at the discretion of Little Sleep Coach.

cancellations

  • A fair use policy applies with respect to any text or voice message support. Texts / Whats App messages will be answered between 8am and 8pm Monday - Saturday. 

  • Follow-up support consists of WhatsApp (text & voice messaging), phone calls, reviewing sleep logs every 24 - 48 hours (excluding Sundays)

  • Little Sleep Coach is closed on Sunday's. Any messages will be replied to the following day.

  • Additional ("fine-tune") 1 week follow-up support is to be used within two months of purchasing.

follow-up support

other

  • Little Sleep Coach adheres to and follows all WHO breastfeeding guidelines. 
    Please click here to read more.  https://www.who.int/topics/breastfeeding/en/

  • Little Sleep Coach adheres to and follows all of the American Academy of Pediatrics safe sleeping guidelines.  Any deviation of safe sleep guidelines is solely at the discretion of the parents. Please click here to read more

  • Little Sleep Coach does not offer any medical advice, services or treatment to any client.  If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or paediatrician.

  • Little Sleep Coach is fully covered with professional indemnity insurance.

Disclaimer

 

Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.

The information provided on this website or by Little Sleep Coach is not intended nor is implied to be a substitute for professional medical advice.  The Client must always seek the advice of a GP or other qualified health care provider with any questions regarding a medical condition or the health and welfare of their baby, settler or child.

Little Sleep Coach will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided. 

Little Sleep Coach shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

 

This website or Little Sleep Coach may provide links or references to other sites, but Little Sleep Coach will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content.  Any links to other sites or references are provided as merely a convenience to the users and clients. 

© Copyright Little Sleep Coach 2019

Little Sleep Coach owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted.  The content may otherwise not be copied or used in any way without express written permission of Little Sleep Coach or the author of any particular submission.

All Rights Reserved

All materials are provided for non-commercial personal use only.  The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Little Sleep Coach.

Little Sleep Coach maintains this site for your personal information, education and communication.  Please feel free to browse the site.  The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials.  You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Little Sleep Coach’ written permission.